National Center for Cultural Competence

The National Center for Cultural Competence (NCCC) provides national leadership and contributes to the body of knowledge on cultural and linguistic competency within systems and organizations. Major emphasis is placed on translating evidence into policy and practice for programs and personnel concerned with health and mental health care delivery, administration, education and advocacy.

The NCCC is a component of the Georgetown University Center for Child and Human Development (GUCCHD) and is housed within the Department of Pediatrics of the Georgetown University Medical Center.

The NCCC provides training, technical assistance, and consultation, contributes to knowledge through publications and research, creates tools and resources to support health and mental health care providers and systems, supports leaders to promote and sustain cultural and linguistic competency, and collaborates with an extensive network of private and public entities to advance the implementation of these concepts.

The NCCC provides services to local, state, federal, and international governmental agencies, family advocacy and support organizations, local hospitals and health centers, healthcare systems, health plans, mental health systems, universities, quality improvement organizations, national professional associations, and foundations. In addition, the NCCC’s on-line training, publications, and products are accessed by tens of thousands of individuals each year.

For over 15 years, the NCCC’s efforts have had impact on numerous facets of advancing and sustaining cultural and linguistic competency including:

  • Measuring and assessing cultural and linguistic competency. The NCCC has created self-assessment tools, instruments, and processes for organizations and individuals to identify their strengths and challenges in implementing cultural and linguistic competency. Measures address both practice and policy that are the foundation for cultural and linguistic competency. The NCCC works closely with organizations that seek its help in self-assessment and has worked with local health centers, foundations, and national organizations to tailor tools, processes, and the foci of cultural and linguistic competency self-assessment.
  • Contributing to the body of knowledge. NCCC faculty produces literature reviews, articles, and monographs that identify and advance the evidence about cultural and linguistic competency and analyze factors related to their successful implementation. In addition, the NCCC identifies and shares promising practices for implementing cultural and linguistic competency within the health and mental health fields.
  • Training and staff development. The NCCC provides customized on-site training and professional development to diverse audiences, and assists other U.S. and international organizations to develop their own customized training materials and processes. In addition, the NCCC has developed a series of modules that can be used to infuse content on cultural and linguistic competency into existing courses and curricula, and has created on-line learning experiences, including continuing medical education for credit.
  • Enhancing practice. The NCCC develops products and training approaches designed to increase the awareness, knowledge, and skills of practitioners and organizations to deliver culturally and linguistically competent services and supports. These include online self-assessment instruments and tools that lead to personalized learning plans; checklists to improve practice settings; guides on planning, implementing, and evaluating cultural and linguistic competency in health, mental health, and academic settings; and web features that address practice issues, such as front desk staff.
  • Influencing academia. NCCC publications and products are being utilized in coursework in an array of university programs for health, mental health, public health, and social services professionals. In addition, NCCC faculty provide consultation to an array of university-based programs and departments on how to address cultural and linguistic competency in teaching, research, faculty development, community outreach and engagement, and recruitment and retention.
  • Impacting policy. The NCCC has documented since 1995 that policy is an underdeveloped area of the many cultural competence efforts within health, mental health, social services, and education. A number of NCCC efforts address the role of policy in implementing and sustaining cultural and linguistic competency within organizations and systems, including a series of policy briefs, organizational assessment tools that focus on policy, and a process for organizations to conduct a “policy audit” related to cultural and linguistic competency. The NCCC also collects examples of policies that advance and sustain cultural and linguistic competency.
Contact Information

National Center for Cultural Competence
Georgetown University Center for Child and Human Development
Georgetown University
Box 571485
Washington, DC 20057
Phone: 202-687-5387 or 800-788-2066
Fax: 202-687-8899
E-mail: cultural@georgetown.edu

Core Funding
Health Resources and Services Administration, Maternal and Child Health Bureau
  • Division of Services for Children With Special Health Care Needs
  • Division of Research, Training and Education
  • Division of Child, Adolescent and Family Health, SIDS/Infant Death Program